Complaint procedure
We
recommend that you first make your complaints known to us by emailing
shop@ethnocat.eu. If this does not lead to a solution, it is possible to
register your dispute for mediation via Stichting WebwinkelKeur. From
15 February 2016, it is also possible for consumers in the EU to submit
complaints via the European Commission's ODR platform. This ODR platform
can be found at http://ec.europa.eu/odr. If your complaint is not yet
being processed elsewhere, you are free to file your complaint via the
European Union platform.